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We are seeking people that love the hospitality industry and want to stay around it but are looking for alternative career choice. What we have on offer is an opportunity to escape the 7 day or 24/7 role you are in now to join NewBook PMS as a Software Training and Support Specialist. If you are really good at using Hirum, RMS, Opera/Fidelio, EzyRez or another property management system and are always the one selected to train new staff - you are the kind of person that we are looking for. You will be fully trained in how to use NewBook's system and you will then train hotel and resort clients and act as support for them when they need your help. The team has been growing rapidly and have already received a number of industry awards! NewBook is a market leader in Cloud Reservation System technology for hotels, holiday parks, resorts, and apartments. You can visit their website at www.newbook.cloud to learn more about this exciting system for the industry and become part of their global team, based at their head office in Bundall.In your role you will:Be trained in how NewBook works for reservations, front office functions and for full property managementFacilitate group/individual training over the phonetravel to provide locally and interstate on occasion to facilitate in-house and on-site training when requiredOffer real time support to clientsTrain and assess participantsAssist in the flow of information and communication between all stakeholders to ensure training outcomes are completed to the highest standardSetup and undertake full implementation of the system for your clientThe role is full time and hours of work will generally fall between Monday to Friday 8:30am and 5:00pm.We are seeking a candidate that meets the following criteria:Must have experience in hospitality booking/check-in/back office systems and the ability to troubleshoot themA great personality suited to training people one-on-one or in very small groupsConfident and polite with excellent communication skillsCurrent driver's licence to be able to visit workplaces if requiredAble to travel when required to hotels, resorts and holiday parks across Australia and the Pacific regionYou will also need excellent customer service and communication skills to train and support clients over the phone, and good written skills for documentation and correspondence.On offer is a competitive salary, the chance to join a fun, vibrant and growing team and the chance to work for a company at the forefront of the industry. Australia - QLD Gold Coast

Front Office / Reservations Systems Trainer

We are seeking people that love the hospitality industry and want to stay around it but are looking for alternative career choice. What we have on offer is an opportunity to escape the 7 day or 24/7 role you are in now to join NewBook PMS as a Software Training and Support Specialist. 

If you are really good at using Hirum, RMS, Opera/Fidelio, EzyRez or another property management system and are always the one selected to train new staff - you are the kind of person that we are looking for. You will be fully trained in how to use NewBook's system and you will then train hotel and resort clients and act as support for them when they need your help. The team has been growing rapidly and have already received a number of industry awards! 

NewBook is a market leader in Cloud Reservation System technology for hotels, holiday parks, resorts, and apartments. You can visit their website at www.newbook.cloud to learn more about this exciting system for the industry and become part of their global team, based at their head office in Bundall.

In your role you will:

  • Be trained in how NewBook works for reservations, front office functions and for full property management
  • Facilitate group/individual training over the phone
  • travel to provide locally and interstate on occasion to facilitate in-house and on-site training when required
  • Offer real time support to clients
  • Train and assess participants
  • Assist in the flow of information and communication between all stakeholders to ensure training outcomes are completed to the highest standard
  • Setup and undertake full implementation of the system for your client

The role is full time and hours of work will generally fall between Monday to Friday 8:30am and 5:00pm.

We are seeking a candidate that meets the following criteria:

  • Must have experience in hospitality booking/check-in/back office systems and the ability to troubleshoot them
  • A great personality suited to training people one-on-one or in very small groups
  • Confident and polite with excellent communication skills
  • Current driver's licence to be able to visit workplaces if required
  • Able to travel when required to hotels, resorts and holiday parks across Australia and the Pacific region

You will also need excellent customer service and communication skills to train and support clients over the phone, and good written skills for documentation and correspondence.

On offer is a competitive salary, the chance to join a fun, vibrant and growing team and the chance to work for a company at the forefront of the industry.

 
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