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If you're looking for a great IT role with interesting projects and a really cohesive team environment, this could be what you're seeking.Our client based in the Nerang / Carrara area is seeking a suitably skilled IT Support Technician to join their growing team. Your role will be a combination of working within the office supporting clients and being out on the road (car supplied) to service clients across the Gold Coast region. They provide a wide range of services to their customers (business and consumers) including  new builds and upgrades, on site and remote support, networking and cloud services.Your role will be a mix of office-based and on the road tech support with a vehicle and phone provided and will include:Installing and configuring computer hardware, software, systems, networks, printers and scannersMonitoring and maintaining computer systems and networksResponding in a timely manner to service issues and requestsProviding technical support across the company (this may be in person or over the phone)Setting up accounts for new usersRepairing and replacing equipment as necessaryTesting new technologyPossibly training more junior staff membersRequirements for the role include:General IT troubleshooting skills and be capable of installing diagnosing and repairing Servers and PCs without assistanceGood knowledge of Microsoft Windows software, antivirus, and other software packagesWindows Server experience  and some experience with virtual environments , Office 365 and cloud services would be idealSkilled with networking and hardware set upsA technical, logical thought process with great problem-solving abilityThe ability to work to strict deadlines and prioritise your workGood verbal, written and interpersonal communication skillsExcellent presentation and high level customer service and engagement skillsA current driver's licence is a mustOn offer is a full time role with a very competitive salary and bonuses. You will also have a company vehicle and phone for use. The team is highly motivated and work well together, it's a busy role and we are looking for a great team player that loves field work and interacting with clients. Australia - QLD Gold Coast

Job Opportunity | IT Helpdesk / Support Technician | New Point Recruitment

IT Helpdesk / Support Technician

If you're looking for a great IT role with interesting projects and a really cohesive team environment, this could be what you're seeking.

Our client based in the Nerang / Carrara area is seeking a suitably skilled IT Support Technician to join their growing team. Your role will be a combination of working within the office supporting clients and being out on the road (car supplied) to service clients across the Gold Coast region. They provide a wide range of services to their customers (business and consumers) including  new builds and upgrades, on site and remote support, networking and cloud services.

Your role will be a mix of office-based and on the road tech support with a vehicle and phone provided and will include:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be in person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Testing new technology
  • Possibly training more junior staff members

Requirements for the role include:

  • General IT troubleshooting skills and be capable of installing diagnosing and repairing Servers and PCs without assistance
  • Good knowledge of Microsoft Windows software, antivirus, and other software packages
  • Windows Server experience  and some experience with virtual environments , Office 365 and cloud services would be ideal
  • Skilled with networking and hardware set ups
  • A technical, logical thought process with great problem-solving ability
  • The ability to work to strict deadlines and prioritise your work
  • Good verbal, written and interpersonal communication skills
  • Excellent presentation and high level customer service and engagement skills
  • A current driver's licence is a must

On offer is a full time role with a very competitive salary and bonuses. You will also have a company vehicle and phone for use. The team is highly motivated and work well together, it's a busy role and we are looking for a great team player that loves field work and interacting with clients.

 
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