Our client is seeking a skilled Level 1 IT Support Engineer to join their team in a full time permanent role. You’ll be based full-time on-site with one of their key clients based in Mermaid Beach. This is a fast-paced MSP-style environment where your expertise will make an immediate impact, backed by their senior technical team for escalation and support. You’ll be the first point of contact for all things IT, keeping a busy professional office running smoothly, with responsibilities including:Providing Level 1 - 2 support for desktops, laptops, networks, and printersTroubleshooting and resolving a wide range of IT issues in real timeManaging and closing helpdesk tickets effectively using MSP toolsAssisting with onboarding/offboarding staff and maintaining accurate asset registersSupporting Microsoft 365 environments, Teams, and collaboration platformsCoordinating with the MSP team for escalations and project workOn offer for you:A full time permanent role with competitive salaryA supportive team environment - escalation and mentoring from senior engineers.Hands-on experience in enterprise environments, with exposure to advanced tools and security practices.Career progression opportunities within a growing MSP.Support for further certifications and professional development.The role is suited to:Someone who has already had some exposure to IT support or MSP environments and thrives in high-energy workplaces. You will be confident troubleshooting common IT issues whilst knowing when to escalate. Most importantly, you will be also be passionate about IT, process-driven, and looking for long-term growth in the industry.We are seeking a professional candidate that meets the following criteria:1 - 3+ years’ experience in IT support, preferably in an MSP or fast-paced corporate environment.Solid knowledge of Windows environments, Office 365, networking basics, and hardware support.Strong communication and people skills - this is a client-facing role.Reliable transport to the Mermaid Beach office.Proactive and adaptable mindset - you can handle curveballs and keep the office productive.Industry certifications (CompTIA, Microsoft, etc.) are highly regarded but not essential if you have the experience.Ability to obtain a Police Check prior to employment 65000AUDAustralia - QLDGold CoastMermaid Beach4218
Job Opportunity | IT Support Engineer (Level 1) | New Point Recruitment
IT Support Engineer (Level 1)
Our client is seeking a skilled Level 1 IT Support Engineer to join their team in a full time permanent role. You’ll be based full-time on-site with one of their key clients based in Mermaid Beach. This is a fast-paced MSP-style environment where your expertise will make an immediate impact, backed by their senior technical team for escalation and support. You’ll be the first point of contact for all things IT, keeping a busy professional office running smoothly, with responsibilities including:
Providing Level 1 - 2 support for desktops, laptops, networks, and printers
Troubleshooting and resolving a wide range of IT issues in real time
Managing and closing helpdesk tickets effectively using MSP tools
Assisting with onboarding/offboarding staff and maintaining accurate asset registers
Supporting Microsoft 365 environments, Teams, and collaboration platforms
Coordinating with the MSP team for escalations and project work
On offer for you:
A full time permanent role with competitive salary
A supportive team environment - escalation and mentoring from senior engineers.
Hands-on experience in enterprise environments, with exposure to advanced tools and security practices.
Career progression opportunities within a growing MSP.
Support for further certifications and professional development.
The role is suited to:
Someone who has already had some exposure to IT support or MSP environments and thrives in high-energy workplaces. You will be confident troubleshooting common IT issues whilst knowing when to escalate. Most importantly, you will be also be passionate about IT, process-driven, and looking for long-term growth in the industry.
We are seeking a professional candidate that meets the following criteria:
1 - 3+ years’ experience in IT support, preferably in an MSP or fast-paced corporate environment.
Solid knowledge of Windows environments, Office 365, networking basics, and hardware support.
Strong communication and people skills - this is a client-facing role.
Reliable transport to the Mermaid Beach office.
Proactive and adaptable mindset - you can handle curveballs and keep the office productive.
Industry certifications (CompTIA, Microsoft, etc.) are highly regarded but not essential if you have the experience.
Ability to obtain a Police Check prior to employment
