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Our client based in Surfers Paradise is seeking a skilled IT Systems Support Technician to join the team for a fixed term maternity leave cover position of 12 months with a view to possible extension or permanent opportunity.Working within a customer-focused IT team as part of the business, the primary focus of the role is to provide Level 1 phone and remote support, assisting the MSP with networking and system troubleshooting and resolution for internal customers. The role would suit someone with at least 2 years' IT support experience, skills in cloud-based services and the ability to provide high levels of support and service to the team.Your role will be responsible for:Providing internal Level 1 IT support across the groupTaking ownership of open tickets, including resolutions and closing of ticketsHandling network, software and system support queries and directing any escalations to external vendors where requiredAssisting with the management, maintenance and administration of key business systems, specifically Office 365, SharePoint and MS Dynamics 365Documenting of work for the knowledge libraryRequirements for the role include:Minimum 2 years' IT experiencePreferable to have formal qualifications in ITVery good knowledge of desktops, laptops and troubleshooting and configuration of systemsNetworking skills and troubleshooting (experience with CISCO ideal))Strong skills in managing Office 365, SharePoint, Dynamics 365/CRM, MS Azure and PowershellA high attention to detail and ability to think laterally to resolve issuesAbility to work autonomously and also in a teamGood time management skills and the ability to manage workloadExcellent written and verbal communication skillsThis is an excellent opportunity to join an expanding company with a great work culture. On offer is a very competitive salary package, free parking in the building and the possibility of continuation after the contracted period. Please hit the apply button below to submit your application.If you would like further specifics of the role, please call David directly on 0414862979. 70000 AUD Australia - QLD Gold Coast Surfers Paradise 4217

 
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