Our client is a successful Gold Coast company based in Southport that provides waterproofing services to business and consumer clients within the region. They are now seeking a reliable and skilled Office Administrator for a maternity leave contract for 7 months on a casual basis with a minimum of 3 days per week. They are seeking a person that enjoys sales administration, is process driven, has a vibrant personality and is customer-focused in their approach. The role offers potential ongoing work after the contracted period for the right applicantReporting to the Office Manager, you will work as part of the team in the office as the first point of contact for customer enquiries and scheduling of jobs. Duties will include:Customer Service – Taking calls and managing email enquiries from clients (businesses and the public); discussing services and managing customer feedbackScheduling /quotes - Coordinating jobs, repairs and quotes into the schedule; following up quotes with the view to convert to jobs; allocating work to contractors; following up final paperwork for invoicing Administration – Email management; data entry into the system for jobs and client files; sending out invoices and following up payments; reviewing and setting up office processes; reporting; stationery and supply managementWe are seeking a candidate with a professional yet vibrant personality who also possesses a high level of administrative skills. The ideal person will meet the following criteria:Previous relevant office administration experienceExperience coordinating or scheduling of jobs would be idealSome sales experience would be helpful in the role to convert enquiries to bookingsProfessional approach with a high customer service focusStrong administrative skill with highly accurate data entry skillsProficiency in Microsoft Office including Outlook, Excel and Word as well as quoting or accounts systemsStrong written and verbal communication skills to interact with contractors, staff and clientsHigh organisational and time management skills with the ability to follow proceduresGood attention to detail, team focused and a great personality 45000 AUD Australia - QLD Gold Coast Southport 4215