If you are experienced in using Hirum, RMS, Opera/Fidelio or another property management system and are always the one selected to train new staff - you are the person that we are looking for. You will be fully trained in how to use Newbook's system and you will then train hotel and resort staff and act as support for when they need help. The team has been growing rapidly and have already received industry awards!NewBook is the latest in Cloud Reservation System technology for hotels, holiday parks, resorts, and apartments. Due to their success and growth of the team, Newbook is now seeking another experienced Front Office / Reservations staff member that would love the opportunity to train others in the use of their reservation and property management systems. You can visit their website at www.newbook.com.au to learn more about this new and exciting system for the industry. Brad Illich, the Director was recently recognised in the Gold Coast Young Entrepreneur Awards: http://www.businessnewsaus.com.au/articles/digital-entrepreneur-going-to--xtreme--heights.html - why would you not want to join their global team?In your role you will:Be trained in how Newbook works for reservations, front office functions and for full property managementAct as support and training for other hotel and resort staffSet up and configure systems for new clients Take phone calls and email to offer support for users and to troubleshoot any issuesAssist Trainers from time to time in delivering training with clients in the use of the Newbook system and how to transition from their old systemThis is an exciting role as the product is being very well received in the industry. You will be fully trained in its use so that you can deliver great support and training to their clients. The role is full time and hours of work will generally fall between Monday to Friday 8:30am and 5:00pm.We are seeking a candidate that meets the following criteria:Must have experience in hospitality booking/check-in/back office systems and the ability to troubleshoot themA great personality suited to training people one-on-one or in very small groupsConfident and polite with excellent communication skillsCurrent driver's licence to be able to visit workplaces if requiredAble to travel when required to hotels, resorts and holiday parks across AustraliaYou will also need excellent customer service and communication skills to train and support clients over the phone, and good written skills for documentation and correspondence.On offer is a competitive salary, the chance to join a fun, vibrant and growing team and the chance to work for a company at the forefront of the industry. 40000 AUD Australia - QLD Gold Coast